Collection: HO Scale Pre-Orders
Our PREORDER REQUEST FORM is now conveniently located in our option header at the top of each page. You may too, click on the provided link here to access the form.
Effective January 1, 2020
Non-Payment Customers
To remain in good standings with all of our suppliers and distributors, and to reduce any preorder shipping delays when a product becomes available, all previous, non-payment customers will now be required to pre-pay for their preorder reservations in full when ordering. Invoices will be due within 5 business days from receiving on all preorder requests. If we have NOT received your payment in full, your request will be cancelled.
All other customers may continue to Advance Preorder products without prepayment with the exception of Coach Yard products (your account must be in good standings). As before, all invoices will be sent in advance of products being shipped. These are due within 5 business days of receipt. Once we have received your payment in full, your product will ship from our supplier. It will be inspected for quality in our shop before it is shipped onto its destination (usually within one business day).
Change Your Mind? No problem, just kindly let us know prior to us invoicing and we will cancel your order with our supplier before your order(s) ships. Payments made in full will be refunded on all preorders prior to item(s) shipping from our supplier(s) (some restrictions may apply if item(s) have shipped from our supplier(s).
NO REFUNDS ON COACH YARD PRODUCTS ONCE THESE SHIP FROM THE MANUFACTURER.
Any non-payments on any preorder item(s) may result in preorders entered in our system not being honored in the future. We reserve the right to resale any reservations after 10 business days due to non-payment of sent invoices without payment in full. Any partial payments made may be forfeited.
We want your business, but we too want to be paid for the services and products we provide and sell!
We do NOT have any exact ETAs when Pre-Order products will arrive from our suppliers. We are in constant communications with them, bringing you the latest news and announcements when made available. Thank you again for your continuous patience.
Questions?? Please email us at sales.lonestarcollect@gmail.com. All messages are answered in a timely manner.
